Returns Policy

Return Policy

How to Apply for a Return?

To request a return, please contact our customer service team at needcare@peteroutdoor.com with your order number, product SKU, reason for return, and product photos.

Our team will review your request and provide assistance within 24 hours.

Please do not ship any items back without prior approval from CloudFly. Unauthorized returns will not be accepted.

Return Conditions

We offer a 90-day return policy, which means you have 90 days after receiving your item to request a return.

To be eligible for a return:

  • The item must be unused, unassembled, and in its original condition.

  • The product must include all original packaging, accessories, hardware, and parts from the original shipment.

  • The item must be returned in a condition that allows it to be resold.

For returns caused by non-quality-related reasons, including but not limited to:

  • Change of mind

  • Incorrect size selection

  • Product not fitting your intended space

  • Personal preference

Customers are responsible for return shipping costs.

A $10 restocking fee and applicable return shipping costs may be deducted from the refund amount.

Items Not Eligible for Return

The following items are not eligible for return:

  • Items that have been assembled, installed, or used.

  • Items that have been modified or damaged after delivery.

  • Items without original packaging, accessories, or parts.

  • Open Box items.

  • Clearance or final sale items.

  • Customized or personalized items.

Damaged or Defective Items

If your item arrives damaged or has a manufacturing defect, please contact us within 14 days after delivery.

Please provide:

  • Order number

  • Product SKU

  • Photos of the package, including shipping labels

  • Photos of the product and damaged area

  • Description of the issue

After reviewing your request, CloudFly will provide an appropriate solution, including:

  • Replacement parts

  • Replacement product

  • Exchange

  • Refund

Customers will not be responsible for return shipping costs for defective, damaged, or incorrect items.

Refund Process

All approved refunds will be issued to the original payment method.

For approved non-quality-related returns, applicable return shipping costs and restocking fees will be deducted from the refund amount.

Refunds will be processed within 3 business days after approval.

Depending on your bank or payment provider, it may take additional time for the refund to appear in your account.

Customer Service Contact

CloudFly Customer Service is available throughout the year.

Email: needcare@peteroutdoor.com