Shipping Policy

Thank you for shopping with CloudFly! We are committed to providing a reliable and convenient shopping experience by ensuring your products are delivered safely and efficiently. Please review our shipping information below.

1. Shipping Cost & Delivery Locations

Shipping Cost:
We offer FREE SHIPPING on all orders.

Where We Ship:
We currently ship to addresses within the contiguous United States (the lower 48 states).

Shipping Exclusions:
Due to product size and shipping limitations, we currently do not ship to Puerto Rico, Hawaii, Alaska, Guam, U.S. Virgin Islands, or APO/FPO/DPO addresses.

No P.O. Boxes:
As our products require delivery to a physical location, we are unable to ship to P.O. Boxes. Please provide a valid street address when placing your order.

2. Processing & Estimated Delivery Time

Order Processing:
After your order is confirmed and payment is successfully completed, we will process and ship your order within 1-3 business days (Monday through Friday, excluding holidays).

Estimated Delivery Time:
Most CloudFly products are shipped from our U.S. warehouses. Delivery usually takes approximately 5-7 business days after the order has been shipped.

International or Overseas Shipping (If Applicable):
If certain products are temporarily unavailable in our U.S. warehouses, we may ship from our overseas facilities. In such cases, estimated delivery time may be approximately 15 business days.

3. Shipping Carriers & Delivery Details

We work with reliable shipping carriers, including FedEx and UPS. Smaller packages or replacement parts may be shipped through other carriers when appropriate.

Delivery Instructions:
A signature is generally not required for delivery. Carriers may leave packages at your door or another safe location. We recommend providing a secure delivery address to help prevent damage or loss.

4. Order Tracking

Once your order has been shipped, we will send you a shipment confirmation email containing your tracking number and tracking link.

Please allow 24-48 hours for tracking information to become available after the carrier receives your package.

5. Order Changes & Cancellations

Before Shipment:
If your order has not been processed or shipped, you may request a cancellation or modification. Please contact us as soon as possible.

After Shipment:
Once your order has been shipped and transferred to the carrier, we are unable to cancel or intercept the shipment. If you no longer need the product, please wait until delivery and contact us regarding a return request according to our Refund Policy.

6. Delayed or Lost Packages

While we work with reliable logistics partners, unexpected delays or package issues may occasionally occur due to weather, carrier conditions, or other circumstances beyond our control.

If your package is delayed or appears to be lost:

Contact Us:
Please contact our customer service team. We will assist in checking the shipment status with the carrier.

Resolution:
If a package is confirmed lost during transit, we will work with you to provide an appropriate solution, including replacement or refund when applicable.

Contact Us

If you have any questions about your order or shipping status, please contact us:

Email:
needcare@peteroutdoor.com

Our customer service team will respond within 24 hours.