Warranty

At CloudFly, we are committed to providing reliable products and a great shopping experience for our customers.

1-Year Warranty

We provide a 1-year warranty from the date of purchase. This warranty covers defects in materials and workmanship under normal use.

If your product arrives damaged or has a manufacturing defect, we will work with you to provide a suitable solution, including replacement parts, product replacement, or other assistance.

Warranty Claim Process

To request warranty service, please provide:

• Your order number
• Product SKU
• Photos or videos showing the issue

This information helps us quickly review your request and provide the best solution. In most cases, defective items do not need to be returned.

For products that are severely damaged or unusable due to shipping issues, we will evaluate the situation and provide an appropriate resolution, including replacement or refund when applicable.

Warranty Exclusions

This warranty does not cover:

• Normal wear and tear
• Damage caused by improper use, storage, installation, or maintenance
• Damage caused by accidents, modifications, or unauthorized repairs
• Damage caused by animals or external factors

Customer Support

We are committed to providing timely and helpful support for all customers.

Email:
needcare@peteroutdoor.com

Our customer service team is available throughout the year.

All inquiries will be responded to within 24 hours.